High
red lockout neon on Glow-worm Swiftflow 100

Your boiler has stopped working for safety reasons and needs to be reset to try and fire up again.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Indicates a lockout fault; requires pressing the reset switch and waiting 15 seconds between attempts.

From this model's manual
Verified against the Swift Flow 100e installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault happens when the boiler attempts to start up but fails to detect a steady flame, causing it to shut down for safety. It is usually caused by a lack of fuel reaching the burner or a component failing to generate the spark needed to ignite the gas. In some cases, the boiler may actually be lighting, but a faulty sensor is failing to tell the internal computer that the flame is present.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

A cover plan would handle faults like red lockout neon: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful