Glow-worm Ultimate 3 25s-A Fault codes & diagnostics

39 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 2017-present
GC Number 41-019-51
Download the Glow-worm Ultimate 3 25s-A manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF
Other editions of this manual (the one above is 0020239564_06): 0020239564_01 (PDF) Manufacturers revise a model over the years. If your boiler is older than the manual above, an earlier edition may match it better.

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Severity at a glance

Each cell = one fault code. Hover to identify.
3 Emergency 32 High 4 Medium

All 39 documented codes

Tap any card for details

F.00

Your boiler is unable to measure the temperature of the water inside it, so it has safely shut down to prevent overheating.

High Engineer only £120-180

Parts commonly replaced

  • NTC Temperature Sensor
  • Wiring harness

Related codes

F.01

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has stopped working to prevent potential overheating.

High Engineer only £150-250

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.10

Your boiler has stopped working because it is unable to accurately measure the temperature of the water flowing through the system due to a faulty electrical connection or sensor.

High Engineer only £120-220

Parts commonly replaced

  • Flow temperature sensor (NTC thermistor)
  • Wiring harness

Related codes

F.11

Your boiler has stopped working because it is unable to accurately read the temperature of the water returning to it, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Return temperature sensor
  • Wiring harness

Related codes

F.13

Your boiler has lost the connection to the temperature sensor in your hot water cylinder, meaning it no longer knows how hot the water currently is.

Medium Engineer only £120-200

Parts commonly replaced

  • DHW cylinder temperature sensor
  • Wiring harness

Related codes

F.20

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage.

High Engineer only £120-250

Parts commonly replaced

  • NTC sensor
  • Primary heat exchanger
  • Pump

Related codes

F.22

Your boiler has detected that the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a silver flexible hose or internal lever) under the boiler.
  2. Open the valve(s) slowly to allow mains water into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valve(s) tightly to stop the flow.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

F.23

Your boiler has detected that the water temperature is changing too drastically between different internal sensors, likely due to a flow issue, so it has safely turned itself off.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • NTC thermistors

Related codes

F.24

Your boiler has detected that the water inside it is heating up much faster than it should, so it has turned itself off as a safety precaution.

High Engineer only £150-£300

Parts commonly replaced

  • Circulation pump
  • System filter
  • Diverter valve

Related codes

F.25

Your boiler has detected that the exhaust gases are becoming far too hot and has automatically switched itself off to prevent damage or dangerous overheating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Flue gas temperature sensor
  • Heat exchanger
  • Main printed circuit board (PCB)

Related codes

Showing 11–20 of 39
F.27

Your boiler has detected an issue with its flame monitoring system and has safely shut down to prevent gas from flowing without a confirmed flame.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Main printed circuit board (PCB)

Related codes

F.28

Your boiler is failing to light the fuel inside, meaning it cannot produce heat or hot water because it hasn't detected a flame.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

F.29

Your boiler is trying to start but the flame keeps going out, meaning it cannot produce heat or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.32

Your boiler has detected that the internal fan responsible for clearing exhaust gases is not spinning at the correct speed to operate safely.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)

Related codes

F.49

Your boiler's internal communication system is struggling to transmit data because the electrical signal between its components is too weak.

High Engineer only £120-250

Parts commonly replaced

  • eBUS connection cable
  • Main PCB
  • External controller

Related codes

F.61

Your boiler has detected an issue with the component that manages the flow of gas, causing it to shut down for safety reasons.

High Engineer only £200-350

Parts commonly replaced

  • Gas valve
  • Wiring harness
  • PCB (Printed Circuit Board)

Related codes

F.62

Your boiler has detected an issue with the valve that controls the gas supply, causing it to shut down for safety reasons.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.63

Your boiler's internal computer is experiencing a memory error, meaning it has lost its settings and cannot safely manage the heating process.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB

Related codes

F.64

Your boiler has detected an internal computer processing error, causing it to shut down for safety reasons to prevent incorrect operation.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Sensor wiring

Related codes

F.65

Your boiler has detected that its internal computer components are overheating, so it has safely shut itself down to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Wiring harness
  • Internal fan

Related codes

Showing 21–30 of 39
F.67

Your boiler has detected an internal electronic error while trying to monitor the flame, causing it to shut down for safety.

High Engineer only £200-450

Parts commonly replaced

  • Main printed circuit board (PCB)

Related codes

F.68

Your boiler is struggling to keep the flame alight consistently, causing it to shut down for safety reasons.

High Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F.70

Your boiler's computer has lost its identity settings, preventing it from knowing how to function correctly.

High Engineer only £120-250

Parts commonly replaced

  • User Interface PCB
  • Main PCB

Related codes

F.71

Your boiler has stopped working because it is unable to accurately measure the temperature of the water flowing through your heating system.

High Engineer only £150-250

Parts commonly replaced

  • Flow/Return NTC Sensor
  • Wiring harness

Related codes

F.72

Your boiler has detected that the water temperature is behaving unexpectedly, suggesting that its internal heat sensors are likely providing conflicting or inaccurate information.

High Engineer only £150-250

Parts commonly replaced

  • NTC Temperature Sensor
  • Pressure Sensor

Related codes

F.73

Your boiler's internal sensor that measures water pressure is malfunctioning or disconnected, preventing the system from knowing if it is safe to fire up.

High Engineer only £150-250

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.74

Your boiler has detected an electrical fault with its internal water pressure sensor.

Medium Engineer only £120-200

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness

Related codes

F.75

Your boiler is struggling to detect the water pressure needed to run safely, likely because the system is low on water or a sensor is performing incorrectly.

High DIY-safe £120-250

What to check first

  1. Check your boiler pressure gauge; if it is below 1 bar, locate your external filling loop
  2. Open the filling loop valves to top up the system pressure to between 1 and 1.5 bar
  3. Close the valves tightly and restart the boiler to see if the code clears

Parts commonly replaced

  • Pressure sensor
  • Central heating pump

Related codes

F.77

Your boiler has detected an issue with the drainage of exhaust gases or water, meaning it has shut down to prevent the release of harmful fumes into your home.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flue non-return flap
  • Condensate trap
  • PCB

Related codes

F.78

Your boiler is having trouble communicating with the controls that manage your hot water temperature.

Medium Engineer only £120-250

Parts commonly replaced

  • DHW NTC sensor
  • Wiring harness
  • Link box

Related codes

Showing 31–39 of 39
F.83

Your boiler has detected that there is not enough water circulating inside the system to carry heat away safely.

High Engineer only £120-250

Parts commonly replaced

  • System pressure gauge
  • Central heating pump
  • Flow/Return temperature sensors

Related codes

F.84

Your boiler has detected a mix-up or incorrect reading between its internal temperature sensors, which usually means they were installed backwards or have come loose during maintenance.

High Engineer only £90-180

Parts commonly replaced

  • Flow temperature sensor
  • Return temperature sensor
  • Wiring harness

Related codes

F.85

Your boiler has detected that its internal temperature sensors are either disconnected or have been accidentally moved to the wrong pipes during installation or maintenance work.

High Engineer only £120-250

Parts commonly replaced

  • NTC Temperature sensors
  • Wiring harness

Related codes

F.86

Your boiler has detected that the connection to your underfloor heating system is interrupted or a safety sensor is not reporting correctly, so it has stopped providing heat to prevent damage.

Medium Engineer only £120-250

Parts commonly replaced

  • Underfloor heating contact sensor
  • Wiring harness
  • Main PCB

Related codes

F.87

Your boiler is failing to light because the internal sensor or wire that tells it to spark has a loose connection or a wiring issue.

High Engineer only £90-180

Parts commonly replaced

  • Ignition electrode
  • Wiring harness

Related codes

F.88

Your boiler has detected an issue with the electrical connection to the internal gas valve, which controls the supply of gas for heating and hot water.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas valve
  • Wiring harness

Related codes

F.89

Your boiler has detected an issue with the water pump's wiring or connection, meaning it cannot circulate water properly to provide heating or hot water.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • Pump wiring harness

Related codes

F.97

Your boiler's internal computer has failed its own safety check and can no longer control the heating system, meaning the unit will not operate.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

F22

Your boiler has automatically switched off because the water pressure inside the system has dropped too low.

High DIY-safe

What to check first

  1. Locate the filling loop underneath your boiler or near the hot water cylinder.
  2. Open the valves slowly to let mains water into the heating system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Close the valves firmly and press the reset button on your boiler.

Parts commonly replaced

  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

Related codes

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