High Lockout
F63 on Glow-worm Ultracom 2 CXI

Your boiler's internal computer brain has developed a memory error and can no longer process its instructions correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Main PCB memory fault

What causes this fault?

This fault occurs when the boiler's main control board suffers a hardware failure, specifically within its internal memory chip. It is usually caused by electrical wear and tear over time or a sudden power surge that corrupts the data the boiler needs to operate safely. Effectively, the board can no longer read its own internal instructions and must be replaced.

This fault is slightly more common during the winter months when boilers are under higher operational stress and stormy weather increases the risk of electrical surges.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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