High Lockout
F65 on Glow-worm Ultracom 2 CXI

Your boiler's internal computer boards are having trouble communicating with each other, preventing the system from starting up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Main PCB / Display PCB fault

What causes this fault?

This fault occurs when the boiler's main control board loses the ability to send or receive electronic signals from the display screen panel. It is usually caused by a loose internal connection or a microscopic failure in the electrical circuits on one of the boards. Without this constant 'handshake' between components, the boiler cannot verify that the settings are safe and will stop working immediately.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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