What the manual says
Manufacturer manualpump pre-run
What causes this fault?
This isn't actually a fault, but rather a normal part of the boiler's ignition sequence. It occurs when the system starts a 'pump pre-run' to ensure water is circulating correctly through the heat exchanger before the gas burner is allowed to light. This safety check prevents the boiler from overheating during the initial start-up phase.
DIY fix possible
This fault may be fixable without an engineer. Check your manual first.
Avoid the next call-out bill
A cover plan would handle faults like S.02: no call-out fees, no surprise bills.
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Related fault codes
All 39 fault codes on the Ultracom 2 CXI
Seeing a different code? Every code this model can display, in one place.