High Lockout
F20 on Glow-worm Ultracom 2 HXI

Your boiler has switched itself off to prevent damage because the internal water temperature has become too hot.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Overheat fault

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature limit, triggering a safety shutdown. The most common reasons are a failed pump that isn't moving water around the system or a build-up of sludge and debris that has blocked the flow within the narrow pipes of the heat exchanger.

This issue is more frequent in autumn or winter when the heating is first turned on after a long summer break, as internal pump parts can seize from inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful