Glow-worm Ultracom 2 HXI Fault codes & diagnostics

33 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 12-30 kW 2010-2015 Discontinued

Replaced by: Flexicom sx

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32 High 1 Medium

All 33 documented codes

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-9OC

Your boiler has detected a problem with the sensor that monitors hot water temperature, likely due to a loose connection or a fault in the internal wiring.

High Engineer only £90-160

Parts commonly replaced

  • DHW Thermistor (NTC Sensor)
  • Wiring harness

Related codes

F00

Your boiler has stopped working because it cannot correctly measure the temperature of the water leaving the unit.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness

Related codes

F1

Your boiler has failed to ignite and has shut itself down for safety, meaning you will not have any heating or hot water until it is reset or repaired.

High DIY-safe £100-350

What to check first

  1. Check if your gas meter has credit and other gas appliances like the hob are working
  2. Press the Reset button (indicated by a flame with a cross through it) for five seconds
  3. Ensure the boiler pressure gauge is between 1.0 and 1.5 bar
  4. If it is freezing outside, check that your white plastic condensate pipe hasn't frozen

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
  • Spark Lead

Related codes

F01

Your boiler has stopped working because a sensor that monitors the temperature of the water returning from your radiators has developed a fault.

High Engineer only £90-160

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness connecting sensor to PCB

Related codes

F5

Your boiler has switched itself off for safety because it has reached an excessively high temperature, likely due to a circulation problem.

High DIY-safe £100-350

What to check first

  1. Check that your radiator valves are fully open and not turned down.
  2. Ensure there is enough water pressure in the system by checking the gauge.
  3. Try resetting the boiler by pressing the reset button to see if it clears the lockout.

Parts commonly replaced

  • Circulating Pump
  • Overheat Thermostat
  • Main Heat Exchanger

Related codes

F10

Your boiler has detected a problem with the sensor that measures the temperature of the water leaving the unit, causing it to shut down as a safety precaution.

High Engineer only £90-160

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness
  • Main PCB

Related codes

F11

Your boiler has detected an issue with the sensor that monitors the temperature of the water coming back from your radiators, preventing it from heating your home safely.

High Engineer only £100-£180

Parts commonly replaced

  • Return heating thermistor (NTC sensor)
  • Thermistor wiring harness

Related codes

F12

Your boiler has lost communication with the sensor that monitors the temperature of your hot water cylinder, meaning it cannot heat your water correctly.

High Engineer only £90-160

Parts commonly replaced

  • NTC Cylinder Thermistor
  • Wiring Harness
  • PCB

Related codes

F13

Your boiler's hot water sensor has developed a technical fault, preventing the system from accurately measuring and heating your water.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Thermistor (NTC Sensor)
  • Wiring harness connector
F20

Your boiler has switched itself off to prevent damage because the internal water temperature has become too hot.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate
  2. Ensure the boiler pressure is between 1 and 1.5 bar on the digital display
  3. Wait for the boiler to cool down and press the 'Reset' button (flame symbol)

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat (limit stat)
  • Main heat exchanger (flushing service)

Related codes

Showing 11–20 of 33
F22

Your boiler has detected that the water pressure is too low to operate safely and has shut down to prevent damage.

High DIY-safe £60-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Open the one or two small valves on the hose until you hear water flowing.
  3. Watch the pressure gauge and close the valves when the needle reaches 1.5 bar.

Parts commonly replaced

  • Filling loop valve
  • Pressure sensor
  • Expansion vessel

Related codes

F23

Your boiler has stopped working because the water isn't moving through the system fast enough, causing the internal temperature to rise too quickly.

High DIY-safe £150-350

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the boiler pressure is between 1.0 and 1.5 bar
  3. Bleed all radiators to remove trapped air from the system

Parts commonly replaced

  • Circulation pump
  • Flow/Return thermistors
  • Main heat exchanger (flushing service)

Related codes

F24

Your boiler is heating up too quickly because water isn't flowing through the system properly, causing it to shut down to prevent overheating.

High DIY-safe £100-350

What to check first

  1. Check that your boiler pressure is between 1.0 and 1.5 bar on the digital display.
  2. Ensure all radiator valves and isolation valves under the boiler are fully open.
  3. Bleed your radiators to remove any trapped air pockets that might be blocking flow.

Parts commonly replaced

  • Pump
  • Main Heat Exchanger
  • Flow/Return Thermistors

Related codes

F25

Your boiler has switched itself off because the internal exhaust gases have reached a temperature that is too high, often caused by a circulation problem or a lack of water.

High DIY-safe £120-350

What to check first

  1. Check the boiler pressure gauge and top it up to 1.5 bar if it is too low
  2. Ensure all radiator valves are fully open to allow water to flow
  3. Try resetting the boiler once the system has cooled down

Parts commonly replaced

  • Primary Heat Exchanger
  • Flue NTC Sensor
  • Pump

Related codes

F26

Your boiler has detected a problem with how gas is flowing into the system, which means it cannot light safely and has shut down as a precaution.

High Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Main PCB (Printed Circuit Board)
  • Wiring harness

Related codes

F27

Your boiler has sensed a flame when there shouldn't be one, or the sensor that monitors the fire is sending a confusing signal to the control board.

High Engineer only £120-350

Parts commonly replaced

  • Ionisation electrode
  • Flame sensing lead
  • Printed Circuit Board (PCB)
  • Gas valve

Related codes

F28

Your boiler is failing to light the gas flame, which means your heating and hot water will not work until the system is reset or repaired.

High DIY-safe £120-350

What to check first

  1. Check that your gas emergency control valve is in the 'on' position.
  2. If you have a pre-payment gas meter, ensure you have sufficient credit.
  3. Press the reset button (indicated by a flame with a line through it) for five seconds.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
  • Spark Generator

Related codes

F29

Your boiler has lit successfully but then lost its flame while it was running, causing the system to shut down for safety.

High DIY-safe £100-350

What to check first

  1. Check that your gas emergency control valve is fully open and you have credit on your meter.
  2. Verify if other gas appliances in your home, such as a hob, are working correctly.
  3. Gently press the reset button (indicated by a flame with a line through it) to see if the system restarts.

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Condensate trap (if blocked)

Related codes

F43

Your boiler has lost its memory of whether it is a 24kW or 30kW model, meaning it cannot operate safely until its settings are re-programmed.

High Engineer only £90-180

Parts commonly replaced

  • Main Printed Circuit Board (PCB)

Related codes

F49

Your boiler has lost communication with its external controls like your thermostat because there is an electrical problem with the wiring connecting them.

High Engineer only £90-250

Parts commonly replaced

  • External thermostat/programmer wiring
  • eBUS connection block
  • Main Printed Circuit Board (PCB)

Related codes

Showing 21–30 of 33
F61

Your boiler has detected an internal communication failure between the main control board and the gas valve, meaning it cannot safely light the flame.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB
  • Gas Valve
  • Wiring Harness

Related codes

F62

Your boiler has detected an internal electronics failure that prevents it from safely controlling the gas supply, meaning it has shut down for safety.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB
  • Gas Valve

Related codes

F63

Your boiler's internal computer brain has developed a memory error and can no longer process its instructions correctly.

High Engineer only £280-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)

Related codes

F64

Your boiler’s internal computer brains are struggling to talk to each other, meaning the system cannot run safely.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • Display PCB
  • Wiring harness

Related codes

F65

Your boiler's internal computer boards are having trouble communicating with each other, preventing the system from starting up.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB
  • User Interface Display PCB
  • PCB Wiring Harness

Related codes

F67

Your boiler's internal computer boards have stopped communicating correctly, meaning the system cannot process commands or operate safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main PCB
  • Display PCB
  • Wiring Loom

Related codes

F70

Your boiler's main control board has lost communication with its internal identity chip, effectively meaning the boiler has forgotten which model it is and cannot operate.

High Engineer only £250-450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • DSN (Device Specific Number) Chip

Related codes

F72

Your boiler is struggling to accurately measure the water temperature, causing it to shut down to prevent overheating.

High Engineer only £120-190

Parts commonly replaced

  • Flow NTC thermistor
  • Return NTC thermistor
  • Wiring harness

Related codes

F73

Your boiler is struggling to read its own water level because of an electrical sensor issue, which has caused it to stop working as a safety precaution.

High Engineer only £130-220

Parts commonly replaced

  • Water pressure sensor
  • Wiring harness / lead
  • Main PCB

Related codes

F74

Your boiler is having trouble measuring how much water is inside the system, which is causing it to stop running for safety.

High Engineer only £120-190

Parts commonly replaced

  • Water Pressure Sensor
  • Wiring Harness

Related codes

Showing 31–33 of 33
F75

Your boiler has stopped working because it cannot detect the necessary change in water pressure required to safely start the heating process.

High DIY-safe £140-350

What to check first

  1. Check the central heating pressure gauge; if it is below 1.0 bar, top it up to 1.5 bar using the filling loop.
  2. Ensure all radiator valves are open and not blocked.
  3. Restart the boiler to see if the pump clears any temporary air locks.

Parts commonly replaced

  • Water Pressure Sensor
  • Circulation Pump
  • Expansion Vessel (recharging or replacement)

Related codes

F77

Your boiler has detected an issue with the system that removes waste water or measured a temperature imbalance, causing it to shut down as a safety precaution.

High Engineer only £120-250

Parts commonly replaced

  • Condensate pump
  • Flue gas thermistor
  • Wiring harness

Related codes

F81

Your boiler is struggling to heat up water for your taps because the internal pump or sensor that manages hot water is not working correctly.

High Engineer only £150-£350

Parts commonly replaced

  • DHW pump
  • Plate heat exchanger
  • NTC thermistor
  • Internal pipework (de-scaling)

Related codes

37 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

S.00 Status Your boiler is working correctly and is currently in standby mode because your thermostat has reached the desired temperature or the heating timer is off. S.01 Status Your boiler is preparing to start the heating process by running the internal fan to clear out the combustion chamber. S.02 Status Your boiler is performing a routine start-up check by running the internal pump for a few moments before lighting the burner. S.03 Status Your boiler is currently attempting to light the flame but is failing to do so, meaning you won't have heating or hot water until it succeeds. S.04 Status Your boiler is working normally and is currently firing up to provide hot water for your taps or showers. S.05 Status Your boiler is temporarily cooling itself down after finishing a heating or hot water cycle, which is a normal part of its operation. S.06 Status Your boiler's fan is continuing to run after it should have stopped, causing the system to pause for safety reasons. S.07 Status Your boiler is continuing to run its internal water pump after the heating or hot water has been turned off to safely cool down the heat exchanger. S.08 Status Your boiler is taking a short, programmed break to prevent it from turning on and off too frequently, which helps save energy and protect its internal parts. S.10 Status Your boiler is simply letting you know that someone has turned on a hot tap and it is currently busy heating water for your shower or sink. S.11 Status Your boiler is performing a routine start-up check by running the internal fan before the burner ignites. S.13 Status Your boiler is currently struggling to light the flame it needs to provide heating and hot water. S.14 Status Your boiler is not showing an error; it is simply displaying a status message to let you know that the burner is currently active and heating your water. S.15 Status Your boiler is continuing to run its internal components after the heating or hot water has been turned off to safely cool down the system. S.16 Status Your boiler's fan is running longer than necessary to clear out exhaust gases, which may temporarily stall the start-up process. S.17 Status Your boiler is continuing to run its internal pump after the heating or hot water has turned off to help cool down the internal components. S.20 Status Your boiler is temporarily pre-heating the internal water to ensure you get hot water quickly when you turn on a tap. S.21 Status Your boiler is performing a routine start-up check by running its internal fan before lighting the burner. S.22 Status Your boiler is performing a routine check of the internal pump to ensure water is flowing correctly before it starts the main heating process. S.23 Status Your boiler is currently struggling to light the flame it needs to provide heating and hot water. S.24 Status Your boiler is operating normally; this is a status message indicating that the burner is currently lit and heating your water. S.25 Status Your boiler is staying in a cooling-down mode because it thinks the internal temperature is still too high after the heating or hot water has turned off. S.26 Status Your boiler's fan is staying on longer than it should after the heating or hot water has been turned off. S.27 Status Your boiler is continuing to run the pump for a short period after the heating has switched off to safely move excess heat away from the internal components. S.28 Status Your boiler is taking a short, programmed break to prevent it from turning on and off too frequently, which protects the internal parts from unnecessary wear. S.30 Status Your boiler is working fine but hasn't started the heating because your external thermostat or timer is currently telling it to stay off. S.31 Status Your boiler is currently set to provide hot water only, and the central heating has been disabled because it is in summer mode. S.32 Status Your boiler has temporarily paused operation because it has detected very cold temperatures or an unusual fluctuation in the fan speed, often caused by strong winds or a blocked flue. S.34 Status Your boiler is not broken; it has simply noticed the temperature is very low and is running briefly to prevent the internal pipes from freezing. S.36 Status Your boiler is working fine, but your external thermostat or programmer isn't telling it to turn the heating on. S.42 Status Your boiler has paused its heating process because an external control or smart accessory is preventing it from firing up. S.53 Status Your boiler has temporarily paused because the water temperature is rising too quickly or unevenly, suggesting a circulation issue or a sensor fault. S.54 Status Your boiler has sensed that there isn't enough water moving through the system to heat up safely, so it has shut down to protect itself. S.76 Status Your boiler has paused because it is waiting for a stable reading from the internal water pressure sensor. S.96 Status Your boiler is temporarily pausing to perform a routine check on its internal temperature sensors before it can provide heating or hot water. S.97 Status Your boiler is temporarily pausing to check the system's water pressure before it starts up to provide heating or hot water. S.98 Status Your boiler is temporarily pausing because it has detected a suspicious temperature difference and is double-checking that its heat sensors are working correctly before it continues.