High Lockout
F27 on Glow-worm Ultracom 2 HXI

Your boiler has sensed a flame when there shouldn't be one, or the sensor that monitors the fire is sending a confusing signal to the control board.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flame detection fault

What causes this fault?

This fault occurs when the boiler's control board detects an electrical signal suggesting a flame is present even when the gas should be turned off. The most common reason is a faulty sensing electrode that has became damp or coated in carbon, though it can also be caused by a leaking gas valve or a glitch in the main circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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