Low Information
S.20 on Glow-worm Ultracom 2 HXI

Your boiler is temporarily pre-heating the internal water to ensure you get hot water quickly when you turn on a tap.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description

domestic hot water cycling mode active

What causes this fault?

This status occurs when the boiler's keep-hot function is activated to maintain a small reservoir of warm water inside the heat exchanger. It is a normal operation designed to reduce the time you have to wait for hot water to reach your taps. The boiler will fire up briefly even when you haven't turned on a tap to keep this internal temperature topped up.

DIY fix possible

Check if the 'Eco' mode is turned off; if off, the boiler will fire periodically to keep the heat exchanger warm.Press the 'Eco' button if you wish to disable this pre-heat feature and save energy.Observe the display; the S.20 code should disappear once the pre-heat temperature is reached.

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