High Lockout
F64 on Glow-worm Ultracom 2 HXI

Your boiler’s internal computer brains are struggling to talk to each other, meaning the system cannot run safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Main PCB / Display PCB fault

What causes this fault?

This fault occurs when the main control board and the display panel lose their ability to communicate with each other. It is usually caused by a physical failure of the electronic components or a loose connection in the internal wiring, preventing the boiler from confirming it is safe to ignite.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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