High Lockout
S.42 on Glow-worm Ultracom sxi

Your boiler has temporarily stopped heating because an external add-on or control accessory is preventing it from firing up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Accesory Module is blocking burner operation

What causes this fault?

This fault occurs when an external control device, such as an additional wiring center or a specific zone controller, tells the boiler to stop running for safety or logic reasons. The most common reason is a communication error between the main boiler brain and an add-on expansion module that manages extra heating zones. It suggests that while the boiler itself may be healthy, the external parts controlling it have detected a conflict or a hardware failure.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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