Glow-worm Ultracom sxi Fault codes & diagnostics

10 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 18-30 kW 2007-present
Download the Glow-worm Ultracom sxi manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 7 High 1 Medium

All 10 documented codes

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0.4bar

Your boiler has lost water pressure and needs to be topped up to work correctly.

High DIY-safe

What to check first

  1. Locate the filling loop (a silver flexi-hose) beneath the boiler
  2. Open the valves at both ends of the filling loop to allow water into the system
  3. Watch the pressure gauge and close both valves firmly once the needle reaches 1.5 bar

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
F.10

Your boiler has lost the signal from a sensor that monitors the temperature of water returning from your radiators, so it has stopped working to prevent potential overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness

Related codes

F1

Your boiler is failing to light because it cannot detect a flame, meaning you currently have no heating or hot water.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Printed circuit board (PCB)

Related codes

F2

Your boiler has detected that the internal unit responsible for venting exhaust gases safely is not working, so it has shut down to prevent unsafe operation.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness

Related codes

F3

Your boiler is struggling to clear exhaust gases properly, so it has safely shut itself down to prevent any unsafe buildup.

High Engineer only £150-300

Parts commonly replaced

  • Air pressure switch
  • Flue fan
  • Venturi

Related codes

F4

Your boiler has switched itself off because it has detected an unsafe rise in internal temperature and needs a professional to check it is venting heat correctly.

High Engineer only £150-300

Parts commonly replaced

  • Overheat thermostat
  • NTC sensor
  • Pump
  • Diverter valve

Related codes

F7

Your boiler is struggling to accurately measure the temperature of the incoming cold water, which may cause your hot water to be inconsistent or unavailable.

Medium Engineer only £120-200

Parts commonly replaced

  • Domestic Hot Water NTC sensor
  • Wiring harness

Related codes

F13

Your boiler has lost the ability for its internal parts to talk to each other, meaning it cannot operate safely and has shut down to protect itself.

High Engineer only £180-350

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Communication wiring harness

Related codes

F14

Your boiler has detected an issue with the control system that manages the flow of gas, which is preventing it from lighting safely.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

F15

Your boiler is unable to properly regulate the flow of gas required for safe operation, so it has shut down to prevent any risks.

Emergency Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

38 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

ECO Status Your boiler is currently set to an energy-saving mode because your hot water temperature has dropped below 50°C, often occurring after a high demand for water. S.00 Status Your boiler is working correctly and is currently in standby mode because your thermostat or timer is not telling it to provide any heat. S.01 Status Your boiler is currently preparing itself for ignition and checking that the safety fan is working correctly. S.02 Status Your boiler is undergoing a brief, normal startup process where the internal pump circulates water before the burner ignites. S.03 Status Your boiler is currently struggling to light the flame needed to provide you with heating and hot water. S.04 Status Your boiler is operating normally and is currently heating up to provide warmth or hot water. S.05 Status Your boiler is continuing to run its internal fan or pump for a short period to safely cool down after the heating or hot water has been turned off. S.06 Status Your boiler's fan is staying on for longer than it should after the heating has switched off. S.07 Status Your boiler is continuing to circulate water after it has finished heating to help the system cool down safely. S.08 Status Your boiler is taking a short, planned break to prevent the system from turning on and off too frequently, which protects the internal components and saves energy. S.10 Status Your boiler is currently working to heat your hot water tank and this status code is just a normal operational message rather than a fault. S.11 Status Your boiler is performing a routine safety check by starting the fan before the burner ignites. S.13 Status Your boiler is struggling to light the gas flame and is currently stuck in the ignition phase. S.14 Status Your boiler is currently firing up and running as it should to provide heating or hot water, so this is a status message rather than a fault. S.15 Status Your boiler is currently cooling itself down after finishing a heating or hot water cycle, which is a normal operating state rather than a permanent failure. S.16 Status Your boiler is performing a routine cooling cycle to clear internal gases after a burst of activity and is not currently in a fault state. S.17 Status Your boiler is continuing to circulate water after the heating or hot water has been turned off to safely dissipate excess heat. S.20 Status Your boiler is temporarily heating the internal tank to ensure hot water is ready for use, which is a normal operating status rather than a fault. S.21 Status Your boiler is performing a routine check of the internal fan system before it begins the heating process. S.22 Status Your boiler is performing a routine self-check of the internal pump before it starts the main heating process. S.23 Status Your boiler is struggling to light because it is stuck in a cycle of checking for water flow before the ignition process starts. S.24 Status Your boiler is currently operating normally and the burner is lit to provide heat or hot water. S.25 Status Your boiler is currently cooling itself down after use and hasn't yet finished its normal internal checkout process. S.26 Status Your boiler's internal cooling fan is staying on longer than expected after the heating has switched off. S.27 Status Your boiler is continuing to run the internal pump to cool down after use, which is a normal process, but it may be taking longer than usual or indicating an internal circulation issue. S.28 Status Your boiler is taking a short, programmed break to prevent it from turning on and off too frequently, which helps protect the internal components from wear and tear. S.30 Status Your boiler is working correctly, but it is currently waiting for a signal from your room thermostat or programmer to tell it to turn on the heating. S.31 Status Your boiler is currently in summer mode, which means it will provide hot water but has temporarily disabled your central heating. S.32 Status Your boiler has paused operation because its built-in frost protection has been triggered or the fan is struggling to maintain a steady speed in very cold or windy conditions. S.34 Status Your boiler has sensed that the temperature inside is very low and has automatically turned on to prevent the water from freezing and damaging the pipes. S.36 Status Your boiler is working fine, but it is waiting for your thermostat or programmer to tell it to turn on. S.42 Status Your boiler has temporarily stopped heating because an external add-on or control accessory is preventing it from firing up. S.53 Status Your boiler has temporarily paused because the water leaving the unit is getting much hotter than the water returning, suggesting a circulation problem. S.54 Status Your boiler has sensed that heat is building up too quickly because there is not enough water circulating through the system. S.76 Status Your boiler has temporarily paused operation because it is waiting for a clear reading from the internal water pressure sensor. S.96 Status Your boiler is briefly pausing to check its temperature sensors before it starts up, which is a normal self-test process. S.97 Status Your boiler is temporarily pausing to check the system's water pressure before it starts up to provide heating or hot water. S.98 Status Your boiler is temporarily pausing to check its internal temperature sensors before it starts up again.

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