Low
S.11 on Glow-worm Ultracom sxi

Your boiler is performing a routine safety check by starting the fan before the burner ignites.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

What the manual says

Manufacturer manual

fan pre-run

From this model's manual
Verified against the Glow Worm Ultracom 2 Sxi installation & service manual, page 55.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This is a normal part of the boiler's startup sequence where the fan clears any leftover gases from the combustion chamber to ensure a safe ignition. It is not a fault, but rather a status update showing that the system is preparing the burner to fire up. If this code stays on the screen without the boiler eventually firing, it may indicate that the fan is struggling to reach the required speed.

DIY fix possible

This fault may be fixable without an engineer. Check your manual first.

Find a Gas Safe engineer
Search the official register →

Avoid the next call-out bill

Monthly cover means no unexpected bills when your boiler breaks down.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related fault codes

Related guides you might find useful