High Lockout
S.54 on Glow-worm Ultracom sxi

Your boiler has sensed that heat is building up too quickly because there is not enough water circulating through the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

waiting time: no water in system, temperature (gradient error) rise flow / return sensor too high

What causes this fault?

This fault occurs when the boiler's internal sensors detect that the water temperature is rising far too quickly, indicating that heat isn't being carried away from the heat exchanger. The most common reason is a failed circulation pump or a significant blockage in the pipework preventing water flow. It can also be caused by a build-up of air or a lack of pressure within the system.

This fault is frequently seen in autumn when heating systems are turned on for the first time after summer, as pump components can seize during long periods of inactivity.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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