High Lockout
F15 on Glow-worm Xtramax HE

Your boiler has detected a mechanical issue with the part that controls the flow of gas, preventing it from lighting safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas valve stepping motor fault.

What causes this fault?

This fault occurs when the boiler's control board loses communication with the small motor that regulates gas flow into the burner. The most common reason is that the motor inside the gas valve has physically seized or suffered an electrical failure, meaning it can no longer open to let fuel through. Occasionally, a loose connection or moisture on the wiring harness can also prevent the signal from reaching the valve.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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