Emergency
12 on Grant Vortex

Your boiler is allowing exhaust fumes to escape into your home, which is a serious safety concern that must be addressed immediately.

Act immediately

Turn off your boiler and stop using gas appliances. Call a Gas Safe engineer now. This fault can be dangerous if ignored.

Technical description

Combustion fumes smell. Check boiler cleaning cover and seal are correctly fitted. Check burner is correctly fitted onto flange. Check flue is correctly sealed into flue outlet of boiler. Check the condensate pipe and trap are operating correctly.

Engineer required

This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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