High Lockout
EE1 on Grant Vortex

Your boiler has sensed a blockage or a pump failure that is stopping water from moving through the system properly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

High pressure – circulating pump failure orcircuit air locked

What causes this fault?

This fault occurs when water is unable to flow freely through the boiler, leading to a sudden rise in internal pressure. The most common reason is a failed circulating pump that can no longer push water around your radiators, or a large pocket of air trapped within the pipework that is acting as a physical blockage.

This issue is frequently seen in autumn when heating systems are turned back on after being idle all summer, which can cause the internal pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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