High Lockout
PP5 on Grant Vortex

Your boiler's internal thermometer that measures the air around it has stopped working properly, preventing the system from operating safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ambient temperature sensor failure

What causes this fault?

This fault occurs when the boiler's control system loses communication with the sensor that monitors the temperature of the air inside the casing. The most common reason is that the sensor has developed a physical defect or the wiring connecting it to the main control board has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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