High
Boiler Fault Finding 3 on Grant Vortex 15-20

Your boiler has failed to ignite even though it has power and fuel, so it has safely shut itself down to prevent any issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner not starting - fuel and electricity supplies present. Press the reset button on the burner if lit on the control box.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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