Grant Vortex 15-20 Fault codes & diagnostics

10 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Oil 15-20 kW Discontinued

Replaced by: Vortex Blue

Download the Grant Vortex 15-20 manualThe official installation and service manual (PDF), the document these fault codes were read from. PDF

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
4 Emergency 3 High 3 Medium

All 10 documented codes

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Boiler will not start

Your oil boiler is failing to start up because it is not receiving power or fuel, or the burner itself is not firing.

High DIY-safe £100-£250

What to check first

  1. Check that the boiler's main power switch and any external spur switches are turned on.
  2. Verify that you have an adequate supply of heating oil in your storage tank.
  3. Press the burner lockout reset button on the boiler once, but do not repeatedly press it if it fails again.

Parts commonly replaced

  • Photocell
  • Burner Control Box
  • Oil Solenoid Valve
  • Ignition Electrode

Related codes

Burner lock-out

Your boiler has detected a temporary issue with the burner and has safely shut itself down to prevent any damage.

High DIY-safe £120-250

What to check first

  1. Check your oil tank to ensure you have enough fuel and that the supply valve is open
  2. Wait 60 seconds for the internal control unit to reset
  3. Gently press the illuminated red reset button located on the burner once

Parts commonly replaced

  • Photocell
  • Ignition electrodes
  • Oil nozzle
  • Control box
Burner pulsates

Your boiler is making a rumbling or pulsing sound because the burner is not getting the right balance of air and fuel to burn smoothly.

Medium Engineer only £100-£250

Parts commonly replaced

  • Oil nozzle
  • Oil pump
  • Flexible oil line

Related codes

Combustion fumes smell

Your boiler is leaking exhaust gases into the room, which poses a serious carbon monoxide risk and requires immediate professional attention.

Emergency Engineer only £100-250

Parts commonly replaced

  • Cleaning cover seal
  • Burner gasket
  • Flue seal

2 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.