High
Lockout button lit on Grant Vortex Eco External Floor Standing

Your boiler has detected an issue preventing it from lighting and has shut down for safety; it needs a manual reset to try and start again.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner Lockout. Press ‘Lockout’ button to reset burner. If burner does not fire – refer to Section 12.4 Burner Fault Finding.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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