What the manual says
Manufacturer manualCombustion fumes smell. Check boiler cleaning cover and seal are correctly fitted. Check burner is correctly fitted onto flange. Check flue is correctly sealed into flue outlet of boiler. Check the condensate pipe and trap are operating correctly.
Engineer required
This is a emergency severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
Avoid the next call-out bill
A cover plan would handle faults like 12: no call-out fees, no surprise bills.
Affiliate links. We may earn a commission at no extra cost to you.
All 77 fault codes on the Vortex Eco
Seeing a different code? Every code this model can display, in one place.