High
Lock-out on Grant Vortex Eco

Your boiler has detected a problem with the burner ignition and has safely shut itself down to prevent any issues.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Burner malfunction. Built-in safety circuit switches the burner off and the 'Lock-out' reset button (on the burner) will light.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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