High
RED LED ON on Halstead Ace High

Your boiler has stopped working because it has failed to start properly or has become too hot and turned itself off as a safety precaution.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition lockout or Overheat thermostat trip

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

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