High
50 on Halstead Eden

Your boiler has failed to light the flame properly or is struggling to maintain it, causing the safety system to shut down.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

BCC Error / No flame - BCC Activation

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related guides you might find useful