High
F2 on Heatline Capriz 25/28

Your boiler's internal thermometer has stopped working correctly, meaning the system can no longer monitor the temperature of the water used for your heating.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Heating sensor (NTC) fault

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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