Heatline Capriz 25/28 Fault codes & diagnostics

20 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 25-28 kW 2013-2018 Discontinued

Replaced by: Capriz2

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
16 High 1 Medium 3 Low

All 20 documented codes

Tap any card for details

Flashing 30

Your boiler has detected an issue with the sensor that monitors the temperature of the water circulating in your radiators.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (CH) NTC Temperature Sensor
  • Sensor wiring harness
Flashing 40

Your boiler is struggling to work out the outside temperature because there is a problem with the external sensor or its wiring.

Low Engineer only £70-140

Parts commonly replaced

  • Outdoor temperature sensor
  • Control board connection lead

Related codes

Flashing 50

Your boiler has identified a problem with how it moves air and exhaust gases through the system, causing it to shut down for safety.

High Engineer only £120-£240

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan

Related codes

Flashing 60

Your boiler has failed to light or maintain a flame, meaning you have no heating or hot water because the burner has shut down for safety.

High DIY-safe £100-£350

What to check first

  1. Check if other gas appliances, like a hob, are working to confirm your gas supply is active.
  2. If you have a prepaid gas meter, check that you have remaining credit.
  3. Press and hold the 'Reset' button for 2-5 seconds to see if the boiler restarts.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

Flashing 70

Your boiler's hot water sensor has detected a fault, meaning you may experience inconsistent water temperatures or no hot water at all.

Medium Engineer only £90-160

Parts commonly replaced

  • DHW Thermistor (NTC Sensor)
  • Wiring harness

Related codes

Flashing 80

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver flexible hose) underneath the boiler.
  2. Slowly open the one or two taps/levers on the hose until you hear water flowing.
  3. Watch the pressure gauge and close the taps once the needle reaches between 1 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure relief valve
Flashing 90

Your boiler has become too hot and has automatically shut down to prevent damage or safety issues.

High DIY-safe £90-250

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate
  2. Ensure there is enough pressure in the system by checking the gauge
  3. Once the boiler has cooled down, press the reset button

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Main Heat Exchanger Cleaning

Related codes

Central Heating NTC fault

Your boiler's temperature sensor for the heating system has stopped working correctly, meaning the unit cannot accurately measure how hot the water is.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating NTC Thermistor
  • Wiring Harness
DHW sensor fault

Your boiler has detected an issue with the hot water temperature sensor, but it will stay running at a slightly lower temperature to ensure you aren't left without water.

Low Engineer only £90-160

Parts commonly replaced

  • DHW NTC thermistor
  • Connecting wiring harness

Related codes

F0

Your boiler has detected that there is not enough water pressure in the system to operate safely, causing it to shut down.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (usually a silver braided hose with small valves) underneath the boiler.
  2. Slowly open both valves to allow water into the system while watching the pressure gauge.
  3. Close both valves tightly once the pressure gauge reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure sensor
  • Expansion vessel

Related codes

Showing 11–20 of 20
F1

Your boiler has failed to ignite, meaning it cannot light the gas to provide heat or hot water for your home.

High DIY-safe £120-350

What to check first

  1. Check that your gas pre-payment meter (if you have one) has credit.
  2. Ensure your gas stop tap is fully open and other gas appliances are working.
  3. Press and hold the 'Reset' button (the one with the flame/cross symbol) for five seconds.

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)

Related codes

F2

Your boiler's internal thermometer has stopped working correctly, meaning the system can no longer monitor the temperature of the water used for your heating.

High Engineer only £90-160

Parts commonly replaced

  • Central Heating (CH) NTC sensor
  • Wiring harness connectors

Related codes

F3

Your boiler is having trouble measuring the temperature of your hot water, which means you may have no hot water at all or the temperature could be inconsistent.

High Engineer only £90-160

Parts commonly replaced

  • Domestic Hot Water (DHW) NTC thermistor
  • Connecting wiring harness

Related codes

F4

Your boiler has effectively switched itself off because it has detected it was getting too hot, usually caused by a blockage or a pump failure.

High Engineer only £120-£280

Parts commonly replaced

  • Overheat Thermostat
  • Main Heat Exchanger
  • Circulating Pump

Related codes

F5

Your boiler has detected an issue with how it clears waste gases or a blockage in the drainage pipe, causing it to shut down for safety.

High DIY-safe £100-£250

What to check first

  1. Check the white plastic condensate pipe outside for signs of freezing or blockage.
  2. If frozen, wrap the pipe in a warm (not boiling) cloth or pour warm water over it to melt the ice.
  3. Restart the boiler using the reset button once the pipe is clear.

Parts commonly replaced

  • Air Pressure Switch
  • Fan Assembly
  • Condensate Trap

Related codes

F6

Your boiler is having trouble communicating with the optional outdoor thermometer, which might cause your heating to behave unpredictably.

Low DIY-safe £70-140

What to check first

  1. Locate the external sensor outside your property and check for visible damage to wires.
  2. Try resetting the boiler to see if the error clears temporarily.
  3. If the weather compensation feature is not required, a technician can disable the sensor in the settings.

Parts commonly replaced

  • Outdoor weather compensation sensor
  • External NTC thermistor wiring

Related codes

Lock-out

Your boiler has shut down to protect itself, likely because it got too hot or failed to light the gas flame.

High DIY-safe £90-180

What to check first

  1. Turn the main control knob to the 'Off' position.
  2. Wait for at least 15 seconds for the system to reset.
  3. Turn the control knob back to the 'On' or 'Winter' position and check if the flame ignites.

Parts commonly replaced

  • Overheat Thermostat
  • Ignition Electrode
  • Gas Valve

Related codes

Low water pressure

Your boiler has stopped working because the water pressure inside the system is too low for it to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (a flexible silver hose) underneath the boiler.
  2. Slowly open the one or two taps/levers on the filling loop until you hear water entering.
  3. Watch the pressure gauge until it reaches between 1.0 and 1.5 bar, then close the taps tightly.

Parts commonly replaced

  • Filling loop
  • Expansion vessel
  • Pressure sensor
Overheat

Your boiler has switched itself off because the water inside it has become too hot, usually due to a lack of circulation or a blockage.

High DIY-safe £100-£350

What to check first

  1. Check that your radiator valves are fully open to allow water to flow.
  2. Check the boiler pressure gauge and top up to 1.5 bar if it is too low.
  3. Reset the boiler using the control knob to see if the fault clears.

Parts commonly replaced

  • Circulation pump
  • Overheat thermostat
  • Heat exchanger

Related codes

Significant loss in pressure

Your boiler has stopped working because the water pressure is too low for it to operate safely.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop (the flexible silver hose usually found underneath the boiler).
  2. Slowly open the one or two taps/levers on the filling loop until you hear water entering.
  3. Watch the pressure gauge and close the taps firmly once it reaches between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel