High
Pump on Ideal Concord Cxdi

Your boiler's water circulation pump has stopped working, which means the system cannot move hot water to your radiators or taps.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

The control has diagnosed a fault with the pump.

From this model's manual
Verified against the Ideal Concord Cxdi installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →
Boiler cover options

Avoid the next call-out bill

A cover plan would handle faults like Pump: no call-out fees, no surprise bills.

Approved partner
Domestic Appliance Guard
Unlimited call-outs, 24/7 helpline, no price-hike promise
Get a quote →

Affiliate links. We may earn a commission at no extra cost to you.

Related guides you might find useful

Radiators cold at the bottom

Sludge build-up — needs flushing, not bleeding.

Read →

No hot water but heating works

Almost always a stuck diverter valve on combis.

Read →

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →