High Lockout
No spark at ignition electrode on Ideal Classic FF

Your boiler is failing to light the gas flame, meaning your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check gap at electrode, integrity of electrode and lead, and PCB connections

What causes this fault?

This fault occurs when the boiler's control system attempts to start a flame but cannot generate the necessary spark to ignite the gas. The most common reasons are a cracked ceramic insulator on the spark plug, a loose connection in the wiring, or the internal control board failing to send power to the ignition system.

This issue is frequently seen after a long summer break when the boiler is first turned back on for autumn, as moisture or debris can settle on the electrode during periods of disuse.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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