Ideal Classic FF Fault codes & diagnostics

28 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 10-24 kW 1997-2005 Discontinued

Replaced by: Ideal Classic SE

This boiler uses LED flash patterns

Count the flashes in one repeating group before the pause. That number is your fault code. Do not reset until you have noted it. How to read fault codes →

Severity at a glance

Each cell = one fault code. Hover to identify.
24 High 1 Medium 3 Low

All 28 documented codes

Tap any card for details

HW light flashing

Your boiler has detected an electrical fault with the sensor that monitors your hot water temperature, meaning it cannot heat water safely.

High Engineer only £90-160

Parts commonly replaced

  • Hot Water Thermistor (NTC Sensor)
  • Wiring Harness
PCB 38 CH light flashing

Your boiler has detected a communication issue or a component failure within its central heating temperature sensing system, meaning it cannot accurately monitor the water temperature for your radiators.

Medium Engineer only £110-190

Parts commonly replaced

  • Central Heating (CH) Thermistor
  • Wiring Harness
  • Control PCB
PCB 38 HW light flashing

Your boiler's hot water sensor is struggling to communicate with the main control board, meaning the system cannot accurately monitor the water temperature.

High Engineer only £120-190

Parts commonly replaced

  • Domestic Hot Water (DHW) Thermistor
  • Wiring Harness
  • Main PCB
52

Your boiler is failing to keep its small pilot flame burning, which means it cannot fire up to provide heating or hot water.

High Engineer only £90-180

Parts commonly replaced

  • Thermocouple
  • Gas control valve
  • Overheat thermostat
53

Your boiler's small starter flame is lit, but the main burner is failing to ignite because it isn't receiving the gas flow it needs to heat your home.

High Engineer only £120-£350

Parts commonly replaced

  • Gas Control Valve
  • Gas Valve Solenoid
  • Printed Circuit Board (PCB)
H n

Your boiler has detected that the electrical wiring coming into the unit is swapped or incorrectly connected, preventing it from starting safely.

High Engineer only £80-160

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Internal wiring harness
H1

Your boiler has detected that the water leaving the unit is getting too hot, causing it to shut down to prevent damage.

High DIY-safe £120-280

What to check first

  1. Check that all radiator valves are fully open
  2. Check that the external pump (if visible) is running and not stuck
  3. Wait 20 minutes for the unit to cool down and try resetting the boiler

Parts commonly replaced

  • External Circulating Pump
  • Flow Thermistor (NTC Sensor)
  • Main Heat Exchanger (De-scaling)
HE

Your boiler's main control computer has developed an internal electrical fault and can no longer manage the heating process safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Control Box

Related codes

HF

Your boiler has detected a signal for a flame when there shouldn't be one, or there is an electrical fault within the ignition system preventing it from starting safely.

High Engineer only £120-£350

Parts commonly replaced

  • Flame Sensing Electrode
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

I3

Your boiler is not receiving any electrical power, which is why the lights are off and it isn't working.

High DIY-safe £60-120

What to check first

  1. Check if your home's main consumer unit (fuse box) has tripped.
  2. Ensure the boiler's isolation switch (usually a white switch near the boiler) is turned on.
  3. Check the fuse in the boiler's fused spur switch, replacing it with a 3-amp fuse if necessary.

Parts commonly replaced

  • 3A Fuse
  • Internal Boiler Fuse
  • Printed Circuit Board (PCB)
Showing 11–20 of 28
L8

Your boiler has detected a problem with its internal fan or the power supply to it, preventing the unit from starting safely.

High Engineer only £250-£450

Parts commonly replaced

  • Fan Assembly
  • Air Pressure Switch
  • PCB (Control Board)
LA

Your boiler has become too hot and has shut itself down as a safety precaution to prevent damage.

High DIY-safe £120-350

What to check first

  1. Check that all radiator valves are fully open to allow water to circulate.
  2. Ensure there is no air trapped in the system by bleeding your radiators.
  3. Press the reset button on the front of the boiler once it has cooled down.

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Thermistor

Related codes

LE

Your boiler’s internal computer has encountered a critical failure and can no longer control the heating system safely.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

LED2 on PCB 37

Your boiler is trying to light but the flame is cutting out almost immediately, which is usually caused by a dirty sensor or a problem with the gas supply.

High Engineer only £120-280

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Ignition lead
  • PCB
LED3 on PCB 37

This light is actually a positive signal showing that your boiler's internal electrical fuse is working correctly and the control board has power.

Low DIY-safe

What to check first

  1. No action required as this light indicates a healthy electrical connection to the board.
  2. If the boiler is not working despite this light being on, check that your room thermostat is turned up.
  3. Ensure the main power switch to the boiler is in the ON position.
LF

Your boiler is failing to ignite and has locked itself out for safety after several unsuccessful attempts to start.

High DIY-safe £120-350

What to check first

  1. Check if your gas supply is turned on at the meter
  2. If you have a prepaid gas meter, ensure it has credit
  3. Press the reset button once to see if the boiler restarts

Parts commonly replaced

  • Ignition Electrode
  • Gas Valve
  • Printed Circuit Board (PCB)
Low system pressure neon lit

Your boiler has detected that there is not enough water in the central heating system to operate safely, so it has shut down to protect itself.

High DIY-safe £0-120

What to check first

  1. Locate the filling loop, which is usually a flexible silver hose with two small valves underneath the boiler.
  2. Slowly open both valve handles until you hear water entering the system.
  3. Watch the pressure gauge and close both valves tightly once the needle reaches 1.5 bar.

Parts commonly replaced

  • External filling loop
  • Expansion vessel
  • Pressure relief valve
Main burner does not light

Your boiler is failing to ignite the main gas flame, which means your heating and hot water will not work.

High Engineer only £120-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Burner Injector
Mains On neon not lit

Your boiler has no power, which means it cannot turn on to provide heating or hot water.

High DIY-safe £90-180

What to check first

  1. Check if other appliances are working to rule out a general power cut
  2. Check your home fuse box for any tripped switches
  3. Ensure the boiler's power switch or fused spur next to the boiler is turned on

Parts commonly replaced

  • EMC filter
  • Internal fuse
  • Main PCB
Neon I3

Your boiler is correctly receiving power from your home's electrical supply and is in its normal standby mode.

Low DIY-safe

What to check first

  1. Check that the thermostat is turned up to call for heat
  2. Ensure the programmer/timer is set to ON
  3. Check that the gas supply is turned on if the boiler fails to ignite despite the power light being on
Showing 21–28 of 28
Neon SG

Your boiler is currently trying to light the gas burner with a spark, but it is failing to sense a flame and stay on.

High Engineer only £120-280

Parts commonly replaced

  • Ignition electrode
  • Flame sensing probe
  • Gas valve
  • Printed Circuit Board (PCB)
Neon SG1

This light simply shows that your boiler is trying to light itself, which is a normal part of its startup sequence.

Low DIY-safe

What to check first

  1. Check that your gas supply is turned on
  2. Ensure your thermostat is calling for heat
  3. Check if other gas appliances are working
Neon1

Your boiler has detected that the internal fan or air pressure system is sticking in the 'on' position, preventing the ignition sequence from starting safely.

High Engineer only £120-280

Parts commonly replaced

  • Air Pressure Switch
  • Fan Assembly
  • Venturi Tube

Related codes

Neon2

Your boiler has detected an issue with the fan that safely removes exhaust gases, meaning it cannot start up for safety reasons.

High Engineer only £180-£350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • Printed Circuit Board (PCB)

Related codes

Neon3

Your boiler has lost power to its main control board, meaning it cannot operate and you will not have any heating or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Transformer
  • Fuse

Related codes

No spark at ignition electrode

Your boiler is failing to light the gas flame, meaning your heating and hot water will not work.

High Engineer only £120-280

Parts commonly replaced

  • Ignition Electrode
  • Ignition Lead
  • Printed Circuit Board (PCB)

Related codes

Overheat 'stat trip

Your boiler has become too hot and has automatically switched itself off to prevent any damage.

High DIY-safe £90-180

What to check first

  1. Check that all radiator valves are open to allow water to flow
  2. Allow the boiler to cool down completely
  3. Press the reset button (D) located on the control panel

Parts commonly replaced

  • Overheat Thermostat
  • Circulation Pump
  • Temperature Sensor (NTC)
Pilot does not light

Your boiler is failing to ignite the small starter flame, which means the main burner cannot catch light to provide heating or hot water.

High Engineer only £120-£280

Parts commonly replaced

  • Pilot injector
  • Thermocouple
  • Gas control valve
  • Spark electrode