High Lockout
Neon SG on Ideal Classic FF

Your boiler is currently trying to light the gas burner with a spark, but it is failing to sense a flame and stay on.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flashes to indicate spark operation (stops after detection).

What causes this fault?

This fault occurs when the boiler's internal computer tries to light the gas but cannot confirm that a steady flame has been established. The most common reasons are that the spark is too weak to ignite the gas, or the sensor that detects the flame has become covered in soot and can no longer 'see' the fire.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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