High Lockout
Main burner does not light on Ideal Classic FF

Your boiler is failing to ignite the main gas flame, which means your heating and hot water will not work.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Check main burner injector, supply on terminals of main gas valve, or PCB connections

What causes this fault?

This fault occurs when the boiler's control system attempts to start the heating cycle but fails to establish a sustained flame at the main burner. The most common reasons include a blockage in the pilot assembly preventing the gas from reaching the burner or an electrical failure where the gas valve is not being told to open by the control board.

This issue is more frequent during the first cold spell of autumn when dust or debris accumulated over the summer can clog the burner injectors or pilot light.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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