High
1 PILOT WILL NOT LIGHT on Ideal Classic RS

Your boiler's small starter flame is failing to ignite, which prevents the main heating system from starting up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Is there a spark at the electrode; Is there gas at the pilot burner when the gas control valve button is pressed; Does the pilot burner light when a match is applied; Check the pilot is correctly set to maximum. Screw adjuster fully CLOCKWISE until closed and then ANTI-CLOCKWISE four full turns.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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