Low Warning
Outside sensor (if fitted) on Ideal Concord CXA 40-120

Your boiler has lost connection with its outdoor thermometer, meaning it might struggle to adjust its temperature correctly for the weather.

Monitor it

This is a minor fault. Keep an eye on it and mention it at your next annual boiler service. Reset the boiler and see if it clears.

Technical description

The diagnostics will indicate the nature of the fault to assist a speedy and effective repair

What causes this fault?

This fault occurs when the communication link between your boiler and the external sensor is broken or sending illogical data. The most common reasons are moisture getting into the sensor casing, corroded electrical connections, or the thin wiring being accidentally damaged by garden maintenance or pests.

This fault is more common following periods of heavy rain or snow, which can cause moisture to penetrate the sensor housing and short-circuit the sensitive electronics.

Engineer required

This fault requires a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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