High Lockout
H1 on Ideal Esprit HE

Your boiler has detected low water pressure in the system, which is preventing it from heating up.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

ALTERNATING 'H' '1' GO TO FRAME 90

What causes this fault?

This fault occurs when the water pressure inside your heating system drops below a safe level, causing the boiler to shut down to prevent damage. The most common reasons for this are a leak somewhere in your radiators or pipework, or simply that air has been bled from the system without being topped back up. It can also happen if a component like the expansion vessel has failed, causing water to be discharged through the safety pipe.

This issue is frequently seen in autumn when homeowners turn their heating back on for the first time or bleed their radiators to prepare for winter.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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