Ideal Logic+ HEAT2 H12 Fault codes & diagnostics

17 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Natural Gas 2022-present
GC Number 41-860-20
Download the Ideal Logic+ HEAT2 H12 manualThe official installation and service manual (PDF). PDF

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3 Emergency 12 High 1 Medium 1 Low

All 17 documented codes

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Blocked Flue/Condensate

Your boiler has safely shut down because either the pipe that carries away waste gases outside or the pipe that drains acidic wastewater is blocked.

Emergency Engineer only £90-180

Parts commonly replaced

  • Condensate trap
  • External condensate pipe

Related codes

Fan Fault

Your boiler has detected a problem with its internal fan and has shut down as a safety precaution, meaning you will not have any heating or hot water.

High Engineer only £250-£450

Parts commonly replaced

  • Fan assembly
  • Printed Circuit Board (PCB)
  • Wiring harness
Flame Loss

Your boiler has detected that the flame inside has gone out unexpectedly and it cannot stay alight, so it has safely shut itself down to prevent gas from building up.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Condensate trap
  • Flame rectification probe

Related codes

Flame On Before Gas On

Your boiler has detected a flame inside before it actually released any gas, which is a safety lockout to prevent potential hazards.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas Valve
  • PCB
  • Flame Electrode

Related codes

Flow Thermistor Fault

Your boiler's temperature sensor is providing faulty information, causing it to stop operating to ensure your safety.

High Engineer only £120-£200

Parts commonly replaced

  • Flow NTC thermistor

Related codes

Flow/Return Reversed

Your boiler has detected that your heating pipes have been connected the wrong way around, preventing it from heating your home properly.

High Engineer only £150-300

Parts commonly replaced

  • Pipework reconfiguration
  • Flow sensor

Related codes

Gas Valve Fault

Your boiler has detected an issue with the valve that controls the supply of gas inside the appliance, meaning it has safely shut down to prevent any risk.

Emergency Engineer only £150-300

Parts commonly replaced

  • Gas Valve
  • Wiring Harness
  • PCB

Related codes

Ignition Lockout

Your boiler has failed to light the flame, so it has safely shut itself down to prevent a build-up of unburnt gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Control board (PCB)

Related codes

Low Mains Voltage

Your boiler is struggling because the electricity supply coming into your home is weaker than the level required to operate the unit safely.

Medium Engineer only £120-250

Parts commonly replaced

  • PCB
  • Wiring harness
No Water Flow

Your boiler has temporarily stopped because it cannot detect enough water moving through the system to keep it cool and safe.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Automatic Bypass Valve
  • Flow Sensor

Related codes

Outside Sensor Fault

Your boiler is having trouble communicating with the temperature sensor located outside your home, so it is using a default setting to keep your heating running.

Low Engineer only £100-200

Parts commonly replaced

  • Outside weather sensor
  • Wiring loom
PCB Fault

Your boiler's main electronic brain has encountered an internal error and cannot safely continue running.

High Engineer only £200-400

Parts commonly replaced

  • Printed Circuit Board (PCB)

Related codes

Return Thermistor Fault

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has shut down as a precaution to prevent overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness

Related codes

Room Thermostat Fault

Your boiler is failing to communicate with your wall thermostat, meaning it cannot tell when to turn on or off.

High DIY-safe £90-180

What to check first

  1. Check and replace the batteries in your wireless room thermostat.
  2. Ensure the thermostat is within range of the boiler and has not been moved.
  3. Power cycle the boiler and the thermostat receiver by turning them off and on again to reset the connection.

Parts commonly replaced

  • Wireless thermostat unit
  • Receiver module
  • OpenTherm wiring interface

Related codes

Spare PCB Not Set

Your boiler's computer module has been replaced but has not been programmed to match your specific heating system, preventing the boiler from functioning.

High Engineer only £100-200

Parts commonly replaced

  • Main PCB

Related codes

Too Many Restarts

Your boiler has temporarily locked itself out because it tried to start up too many times without success.

High Engineer only £100-250

Parts commonly replaced

  • Ignition lead
  • Electrodes
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

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