High
Fn on Ideal Logic Max Combi

Your boiler has lost its flame while trying to run, which means it cannot heat your water or your radiators.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

Flame Loss

From this model's manual
Verified against the Ideal Logic Max Combi installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's control board detects that the flame has gone out unexpectedly while the unit is firing. The most common reasons are a restricted gas supply, a build-up of carbon on the ignition sensors, or a faulty gas valve failing to maintain the correct flow of fuel.

This fault is more frequent during extreme cold spells, as frozen external gas meters or pipes can restrict the pressure needed to keep the flame stable.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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