Technical description
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What causes this fault?
This fault occurs when a newly installed circuit board or one that has been reset does not yet know which specific boiler model it is controlling. Because the same board is used across several different models, it remains in a standby state until an engineer enters a unique code to activate the correct heating and hot water settings.
Engineer required
This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.
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