High Lockout
L02 on Ideal Logic Max System

Your boiler has failed to light several times and has locked itself for safety, meaning you have no heating or hot water.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Ignition Lockout

What causes this fault?

This fault occurs when the boiler attempts to ignite the gas several times but fails to detect a sustained flame. The most common reasons include a lack of gas reaching the burner, a worn-out ignition electrode that can no longer create a spark, or a faulty gas valve preventing the fuel from flowing.

This fault is more frequent during extreme cold spells, as external gas meters or regulators can freeze, or the condensate discharge pipe can become blocked with ice, preventing the boiler from lighting.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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