High Lockout
H......F........ on Ideal Mexico HE

Your boiler has detected a flame when there shouldn't be one, or there is an electrical fault with the sensor that tracks the flame.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

FLAME DETECTION - SHORT CIRCUIT ERROR

What causes this fault?

This fault occurs when the boiler's control system detects an electrical signal for a flame even though the burner should be switched off. The most common reason is a build-up of carbon or moisture on the sensing probe, which creates a false electrical link, or a component failure on the main circuit board.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
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