High
HHHHH:::::AAAAA on Ideal Mexico HE

Your boiler has stopped functioning entirely and is failing to provide both heating and hot water to your home.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Boiler is not working for central heating or hot water.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

LFView →

Related guides you might find useful

No hot water but heating works

Almost always a stuck diverter valve on combis.

Read →

Banging / kettling / whistling noise

Each noise points to a different fault.

Read →

Boiler keeps cutting out

Lockout fault with a reset-needed pattern.

Read →