High Lockout
LED 2 OFF on Ideal Mexico Super 40ff - 80ff

Your boiler is failing to light because it isn't receiving enough gas to stay running safely.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Gas gas supply pressure inadequate at the appliance inlet during an ignition attempt

What causes this fault?

This fault occurs when the boiler detects that the gas coming into the unit isn't at a high enough pressure to safely maintain a flame. The most common reasons include a blockage in the gas pipes, a faulty regulator outside at your meter, or an internal component like the gas valve failing to open fully. To protect your home, the boiler automatically shuts down because it cannot guarantee a stable and clean burn.

This issue sometimes surfaces during the first cold snap of winter when gas demand across the local network increases, exposing pre-existing weaknesses in your home's regulator or pipework.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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