High Lockout
E02 on Ideal Mini C28

Your boiler has got too hot and has shut itself down as a safety precaution to prevent damage.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Safety thermostat (overheat)

What causes this fault?

This fault occurs when the water inside the boiler exceeds a safe temperature, triggering a safety switch to cut power. The most common reasons are a pump failure preventing heat from moving away from the boiler, or a blockage such as 'sludge' in the pipework obstructing flow.

This fault often appears during the first few cold days of autumn when a heating system is turned back on after being idle all summer, which can cause the pump to seize.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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