High Lockout
E15 on Ideal Mini S18

Your boiler has detected a problem with the sensor that monitors the temperature of the water coming back into the unit, preventing it from heating correctly.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Return thermistor error

What causes this fault?

This fault occurs when the boiler's control board stops receiving a reliable signal from the sensor that monitors the temperature of the water returning from your radiators. The most common reason is that the sensor itself has developed an internal electrical failure, or the wiring connecting it to the main computer has become loose or damaged.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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