High
F9 on Ideal Sprint

Your boiler's internal computer brain hasn't been set up correctly to tell the unit how to operate, so it has shut down for safety.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Unconfigured printed circuit board (PCB)

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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