High
4.12 on Ideal Vogue Gen2 Combi

Your boiler has stopped working because it cannot detect water moving through the system to keep it from overheating.

Reviewed by the BoilerFaultCodes Editorial Team · Last reviewed

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

What the manual says

Manufacturer manual

No Water Flow

From this model's manual
Verified against the Ideal Vogue Gen2 Combi installation & service manual.
Plain-English guidance below. Severity, DIY steps, costs and parts are our interpretation to help you act, not text from the manual.

What causes this fault?

This fault occurs when the boiler's internal sensors detect that water isn't moving through the unit quickly enough to safely carry heat away. The most common reasons are a seized internal pump, a significant blockage in the pipework, or a faulty sensor providing an incorrect reading to the control board.

This issue often surfaces during the first cold spell of autumn when a pump that has been sitting idle all summer fails to restart.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

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4.13View →4.15View →

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