High Lockout
E03 on Intergas Combi Compact HRE OV

Your boiler has shut down because its internal temperature sensors have detected that the exhaust gases are getting too hot, which could damage the system.

Call an engineer soon

Book a Gas Safe engineer within 24 to 48 hours. Your boiler may be unsafe or could break down completely if left.

Technical description

Flue gas temperature exceeded

What causes this fault?

This fault occurs when the internal sensors detect that the waste gases leaving your boiler are significantly hotter than they should be, triggering a safety shutdown to prevent internal damage. The most common reason is a buildup of debris or limescale inside the heat exchanger, which prevents heat from being transferred to your water and instead sends it out through the flue. It can also be caused by a faulty sensor giving an incorrect reading or a lack of proper water flow through the system.

Engineer required

This is a high severity fault. Stop using the boiler and call a Gas Safe registered engineer. Do not attempt gas-related repairs yourself.

Find a Gas Safe engineer
Search the official register →

Related fault codes

Related guides you might find useful