Johnson Starley C16u Fault codes & diagnostics

34 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Regular Natural Gas 16 kW 1994-2003 Discontinued

Replaced by: Quantom

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Each cell = one fault code. Hover to identify.
1 Emergency 31 High 2 Medium

All 34 documented codes

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13

Your boiler has disabled the reset button because it was pressed too many times in a short period, likely due to an underlying fault causing repeated lockouts.

High Engineer only £90-250

Parts commonly replaced

  • Ignition Lead
  • Spark Electrode
  • Flame Sensing Probe
  • Gas Valve
21

Your boiler’s internal computer is having trouble processing signals from its electronic sensors, which has caused the system to stop working for safety.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Wiring harness
25

Your boiler's internal computer parts are having trouble communicating because they are running mismatched software programs.

High Engineer only £250-450

Parts commonly replaced

  • Main PCB (Control Board)
  • Interface PCB

Related codes

26

Your boiler is repeatedly struggling to keep the flame lit and has safely shut down to prevent damage.

High Engineer only £150-£450

Parts commonly replaced

  • Flame sensing electrode
  • Gas valve
  • Fan
  • PCB

Related codes

30

Your boiler has detected a fault with the sensor that monitors air temperature within the ducting, causing it to stop running for safety.

High Engineer only £120-190

Parts commonly replaced

  • Duct air temperature sensor (thermistor)
  • Wiring harness

Related codes

31

Your boiler has lost its connection to the sensor that monitors air temperature inside the ducting, causing the system to stop working for safety.

High Engineer only £120-210

Parts commonly replaced

  • Duct air temperature sensor (thermistor)
  • Wiring harness / connector

Related codes

34

Your boiler is not receiving the correct amount of electricity from your home's power supply to operate safely.

Medium DIY-safe £100-250

What to check first

  1. Check if other appliances in your home are flickering or behaving strangely
  2. Ensure the boiler's fused spur switch is fully turned on and the fuse hasn't partially blown
  3. Contact your electricity network provider to see if there is a known power dip or 'brownout' in your area

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Electrical Fused Spur
  • External Voltage Regulator
43

Your heater has stopped working because its internal temperature sensor has developed an electrical fault and can no longer read the air flowing back into the unit.

High Engineer only £120-190

Parts commonly replaced

  • Return air thermistor
  • Wiring harness
  • Control board
45

Your boiler has detected an electrical fault with the internal sensor that monitors exhaust gases, causing it to shut down for safety.

High Engineer only £120-220

Parts commonly replaced

  • Flue gas temperature sensor
  • Wiring harness
  • Control PCB

Related codes

46

Your boiler has shut down because it cannot detect the sensor that monitors the temperature of the exhaust gases.

High Engineer only £120-£200

Parts commonly replaced

  • Flue gas temperature sensor (thermistor)
  • Wiring harness / connector
  • Main PCB

Related codes

Showing 11–20 of 34
57

Your boiler has sensed that the air it is heating is getting too hot and has shut down as a safety precaution.

High DIY-safe £90-210

What to check first

  1. Check all warm air vents in your home to ensure they are fully open and not blocked by furniture or curtains.
  2. Inspect the air filter on the unit; if it is dusty or clogged, slide it out and clean or replace it.
  3. Turn the boiler off at the fused spur switch, wait 30 seconds, and turn it back on to see if the fault clears.

Parts commonly replaced

  • Air filter
  • Limit thermostat
  • Fan motor

Related codes

b24

Your boiler's main internal computer is having trouble talking to the screen on the front, meaning the controls might not respond correctly.

High Engineer only £180-350

Parts commonly replaced

  • Main PCB
  • LCD Display Board
  • Communication Ribbon Cable

Related codes

b25

Your boiler’s internal computer chip has encountered an error and is unable to communicate properly with the rest of the unit.

High Engineer only £250-£450

Parts commonly replaced

  • Main Printed Circuit Board (PCB)
  • Control interface

Related codes

b26

Your boiler is struggling to detect the correct electrical power supply required to operate safely.

High Engineer only £180-450

Parts commonly replaced

  • Main PCB
  • Internal wiring harness
  • Voltage transformer

Related codes

b28

Your boiler has stopped working because the fan that circulates air is spinning at the wrong speed, causing the system to shut down for safety.

High Engineer only £180-350

Parts commonly replaced

  • Air circulation fan
  • Fan capacitor
  • Main PCB

Related codes

b29

Your boiler has stopped working because the internal fan that clears away waste gases is spinning at the wrong speed.

High Engineer only £250-450

Parts commonly replaced

  • Combustion Fan Assembly
  • Main PCB
  • Wiring Loom

Related codes

b30

Your boiler has temporarily stopped working because it cannot properly check that the fan is moving air and waste gases through the system.

High Engineer only £120-280

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan assembly

Related codes

b65

Your boiler is waiting for the internal fan to reach the correct speed before it can safely start the ignition process.

High Engineer only £180-350

Parts commonly replaced

  • Fan Assembly
  • Main PCB
  • Venturi Tube
E01

Your boiler has failed to light the gas flame after several attempts, meaning it cannot provide you with any heating or hot water until reset.

High DIY-safe £120-£350

What to check first

  1. Check if other gas appliances, like your hob, are working to ensure you have a gas supply.
  2. Check that your gas meter has credit if you are on a prepay system.
  3. Press and hold the reset button for five seconds to see if the boiler restarts.

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Flame sensing probe
  • Printed Circuit Board (PCB)

Related codes

E02

Your boiler thinks it sees a flame even though it hasn't finished its startup sequence yet, so it has shut down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Flame sensing electrode
  • Ignition lead
  • Main control board (PCB)
  • Gas valve

Related codes

Showing 21–30 of 34
E03

Your boiler has shut down because its internal temperature has gotten too hot, and it has triggered a safety cut-out to prevent damage.

High DIY-safe £100-250

What to check first

  1. Check that all radiator valves are fully open
  2. Ensure the system pressure is between 1 and 1.5 bar on the gauge
  3. Press the reset button once the boiler has had time to cool down

Parts commonly replaced

  • High limit thermostat
  • Circulation pump
  • Overheat sensor (NTC)

Related codes

E04

Your boiler has stopped working because it cannot confirm that the fan is safely clearing waste gases from the system.

High Engineer only £120-£250

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan

Related codes

E05

Your boiler has detected that a safety sensor is stuck in the 'on' position, preventing the system from starting its ignition sequence safely.

High Engineer only £120-240

Parts commonly replaced

  • Air Pressure Switch
  • Venturi Tube
  • Fan Assembly

Related codes

E06

Your boiler has lost its ability to measure the temperature of the air returning to the unit, so it has stopped heating for safety.

High Engineer only £130-220

Parts commonly replaced

  • Return air thermistor
  • Sensor wiring harness
  • Main control board

Related codes

E07

Your boiler has detected a problem with the sensor that monitors the exhaust gases, which has caused the system to shut down for safety.

High Engineer only £120-£240

Parts commonly replaced

  • Flue thermistor (NTC sensor)
  • Wiring harness
  • Main control board (PCB)

Related codes

E08

Your boiler is failing to detect the flame that heats your water, causing the system to shut down for safety.

High Engineer only £120-350

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

E09

Your boiler has detected an internal electrical problem with the component that controls the gas flow, meaning it cannot ignite safely for heating or hot water.

High Engineer only £180-350

Parts commonly replaced

  • Gas Valve
  • Printed Circuit Board (PCB)
  • Wiring Harness

Related codes

E10

Your boiler has stopped working because the internal drainage pump cannot clear the water it produces, causing a backup that has shut the system down for safety.

High DIY-safe £120-220

What to check first

  1. Check if the external plastic drain pipe is frozen or blocked
  2. Ensure the pump unit is plugged in and receiving power
  3. Gently check the drain tube for any visible kinks or debris

Parts commonly replaced

  • Condensate pump
  • Float switch
  • Internal drainage tubing
E15

Your heater has detected a problem with the fan that circulates warm air around your home, meaning the unit cannot safely push heat through your vents.

High Engineer only £250-£450

Parts commonly replaced

  • Main circulation fan motor
  • Control PCB
  • Fan capacitor

Related codes

E17

Your boiler's internal computer has encountered a processing error and can no longer control the heating system safely.

High Engineer only £250-450

Parts commonly replaced

  • Main Control Board (PCB)

Related codes

Showing 31–34 of 34
E18

Your boiler’s internal computer has encountered a memory error and can no longer process its instructions correctly.

High Engineer only £250-£450

Parts commonly replaced

  • Main Control Board (PCB)
  • Internal Memory Chipset

Related codes

E21

Your boiler’s internal computer has suffered a technical failure and can no longer safely control the heating process.

High Engineer only £280-450

Parts commonly replaced

  • Main PCB (Printed Circuit Board)
  • Control Module

Related codes

E30

Your boiler has sensed that the exhaust gases are getting too hot and has shut down as a safety precaution.

Emergency Engineer only £150-450

Parts commonly replaced

  • Main Heat Exchanger
  • Flue Gas Sensor
  • Burner Seals

Related codes

Lt

Your heater is temporarily turning itself off because it is getting too hot and needs to cool down to prevent damage.

Medium DIY-safe £80-160

What to check first

  1. Check all warm air vents throughout the house to ensure they are fully open and not obstructed by furniture or curtains.
  2. Inspect the air filter and clean or replace it if it is clogged with dust.
  3. Ensure the return air grille is clear and not blocked by household items.

Parts commonly replaced

  • Air filter
  • Limit thermostat
  • Fan motor capacitor