Keston C30 / C35 Fault codes & diagnostics

24 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

Combi Natural Gas 30-35 kW 2015-present
Download the Keston C30 / C35 manual The official installation & service manual (PDF) — the exact document these fault codes were verified against. PDF

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Severity at a glance

Each cell = one fault code. Hover to identify.
2 Emergency 18 High 2 Medium 2 Low

All 24 documented codes

Tap any card for details

4.7

Your boiler's air circulation system is failing to start, which means the unit cannot safely ignite to provide heating or hot water.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Fan wiring harness
  • PCB
4.8

Your boiler is currently unable to read the temperature of the water flowing through it, so it has shut down to prevent overheating.

High Engineer only £150-250

Parts commonly replaced

  • Flow thermistor sensor
  • Wiring harness

Related codes

4.9

Your boiler has lost the ability to accurately measure the temperature of the water returning to it from your radiators, so it has shut down to prevent potential overheating.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC Sensor
  • Wiring Harness

Related codes

4.10

Your boiler is having trouble communicating with the weather sensor mounted on the outside of your property, so it is using a default setting to keep your home warm.

Low Engineer only £100-200

Parts commonly replaced

  • Outside temperature sensor
  • Wiring loom

Related codes

4.11

Your boiler is perfectly capable of heating your water, but it is refusing to turn on your radiators because it cannot detect a request for central heating.

Medium Engineer only £120-250

Parts commonly replaced

  • External room thermostat
  • Central heating sensor
  • Main printed circuit board

Related codes

4.12

Your boiler is providing central heating as expected, but it is failing to heat your domestic hot water, likely due to a sensor or valve getting stuck in the wrong position.

Medium Engineer only £150-300

Parts commonly replaced

  • Diverter valve
  • Hot water sensor
  • Flow switch

Related codes

4.13

Your boiler has lost all power and the screen is completely blank, meaning it is currently unable to operate.

High Engineer only £150-350

Parts commonly replaced

  • Main printed circuit board (PCB)
  • Internal fuse
  • Transformer
Fan Fault

Your boiler's air circulation system is not working, which means the unit cannot safely turn on to provide heating or hot water.

High Engineer only £200-400

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB
Flame Loss

Your boiler has successfully ignited but is struggling to stay lit, so it has shut down as a precaution to prevent unburnt gas from accumulating.

Emergency Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Flame rectification probe
  • Gas valve
  • Condensate trap
Flame On Before Gas On

Your boiler has detected a signal that a flame is present when it shouldn't be, which is a safety lockout preventing it from lighting.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification electrode
  • Ignition lead
  • PCB
Showing 11–20 of 24
Flow Thermistor Fault

Your boiler's temperature sensor is providing incorrect readings, so the system has shut down to prevent overheating while it waits for a professional to confirm the temperature.

High Engineer only £120-220

Parts commonly replaced

  • Flow / Return NTC Thermistor
  • Wiring harness
Flow/Return Reversed

Your boiler has detected that the hot water pipes entering and exiting the unit have been installed the wrong way around, preventing the system from circulating heat safely.

High Engineer only £150-300

Parts commonly replaced

  • Flow and return pipework unions
  • System isolation valves
  • Temperature sensors
High Mains Voltage

Your boiler has detected that the electricity coming from your home's mains supply is higher than it is designed to handle, which is causing it to shut down to prevent internal electrical damage.

High Engineer only £120-250

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • Mains fuse

Related codes

Ignition Lockout

Your boiler has tried to start five times but failed to ignite, so it has safely shut itself down to prevent a build-up of unburnt gas.

High Engineer only £120-250

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • Printed Circuit Board (PCB)
Low Mains Voltage

Your boiler is struggling because the electricity supply from your home to the unit has dropped below the required level for it to operate safely.

High Engineer only £100-£200

Parts commonly replaced

  • Printed Circuit Board (PCB)
  • External power supply wiring
Low Water Pressure

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (a flexible metal hose with one or two valves) connected to the underside of the boiler.
  2. Open the valves slowly to allow water into the system while watching the pressure gauge on the front of the boiler.
  3. Close the valves firmly once the needle reaches 1.5 bar and check for any signs of leaks.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
Outside Sensor Fault

Your boiler has lost the connection to the weather sensor outside, so it is currently relying on default internal settings rather than adjusting your heating based on the temperature outdoors.

Low Engineer only £120-200

Parts commonly replaced

  • Outside temperature sensor
  • Wiring loom
Overheat Lockout

Your boiler has detected that it is getting too hot and has automatically switched itself off to prevent any damage.

High Engineer only £150-300

Parts commonly replaced

  • Pump
  • Heat exchanger
  • NTC thermistor
  • System filter
PCB Fault

Your boiler’s main control computer is malfunctioning, which means the device cannot safely operate and has shut itself down to prevent further issues.

High Engineer only £300-550

Parts commonly replaced

  • Main PCB
  • Interface Board
Return Thermistor Fault

Your boiler is struggling to accurately measure the temperature of the water returning to it, so it has safely shut down to prevent potential overheating.

High Engineer only £120-220

Parts commonly replaced

  • Return NTC thermistor
  • Wiring harness
Showing 21–24 of 24
Room Stat Fault

Your boiler is not receiving the correct signal from your wall thermostat, so it has stopped heating your home to prevent an incorrect temperature.

High DIY-safe £120-250

What to check first

  1. Check the batteries in your wireless wall thermostat and replace them if necessary
  2. Ensure your thermostat receiver box is receiving power and the display is lit
  3. Turn off your boiler at the main spur for 30 seconds to restart the control system

Parts commonly replaced

  • Room thermostat unit
  • Wiring harness
  • Boiler interface PCB
Spare PCB Not Set

Your boiler's computer has recently been replaced but hasn't been programmed with the specific settings required to operate your model.

High Engineer only £100-£200

Parts commonly replaced

  • Main Control PCB
Too Many Restarts

Your boiler has attempted to restart itself multiple times in a short window because it keeps encountering a recurring problem, and it has now locked itself out to prevent damage.

High Engineer only £150-350

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Main printed circuit board (PCB)
  • Flame rectification probe
Water Pressure

Your boiler has stopped working because the amount of water inside your heating system has dropped below the required level.

High DIY-safe £80-120

What to check first

  1. Locate the filling loop, which is a silver braided flexible hose connected between two pipes under your boiler.
  2. Open the small valve or tap on the loop to let water flow into the system until the pressure gauge reads between 1.0 and 1.5 bar.
  3. Fully close both valves on the loop to stop the water flow and prevent over-pressurisation.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Expansion vessel
  • Pressure sensor

1 operating states & engineer diagnostics

Not faults — these are normal operating states. Tap to expand.

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