Keston C40 Fault codes & diagnostics

26 fault codes with plain-English explanations, severity ratings, DIY guidance, and repair cost estimates.

System Natural Gas 40 kW Discontinued

Replaced by: Keston System 2

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2 Emergency 24 High

All 26 documented codes

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B 18

Your boiler has detected that the water temperature inside the system has become dangerously hot and has shut itself down to prevent damage.

Emergency Engineer only £150-300

Parts commonly replaced

  • NTC Temperature sensor
  • Pump
  • Primary heat exchanger
B 19

Your boiler has detected that the water returning to it is dangerously hot, causing it to shut down to prevent internal damage.

High Engineer only £150-300

Parts commonly replaced

  • NTC temperature sensor
  • Central heating pump
  • Heat exchanger

Related codes

B 24

Your boiler has detected that hot water is moving in the wrong direction or the sensors are misreading the temperature, causing the system to stop working to protect itself.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • Flow thermistor
  • Return thermistor

Related codes

B 25

Your boiler is overheating because water isn't moving through the system fast enough, likely due to trapped air or a blockage.

High Engineer only £120-250

Parts commonly replaced

  • Circulation pump
  • System filter
  • Heat exchanger
B 26

Your boiler has stopped working because the water pressure inside the heating system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop (usually a silver braided hose with one or two valves) underneath the boiler.
  2. Slowly open the valve(s) to allow cold mains water into the system while watching the pressure gauge.
  3. Stop when the needle reaches the green zone, typically between 1.0 and 1.5 bar, then ensure valves are fully closed.

Parts commonly replaced

  • Pressure Relief Valve (PRV)
  • Expansion Vessel
  • Filling Loop

Related codes

B 28

Your boiler has stopped working because it cannot communicate with the internal air circulation fan, meaning it cannot safely clear waste gases.

High Engineer only £200-400

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • PCB

Related codes

B 29

Your boiler is struggling to communicate with its internal air-moving mechanism, meaning it cannot safely start up to provide heat or hot water.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Fan harness
  • PCB

Related codes

B 30

Your boiler is struggling to move water around your heating system properly, causing it to overheat because the hot water isn't getting away from the heat exchanger fast enough.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger
B 65

Your boiler is pausing because it is not receiving the signal that the internal fan is spinning correctly to clear exhaust gases.

High Engineer only £180-350

Parts commonly replaced

  • Fan assembly
  • Air pressure switch
  • PCB
bxx

Your boiler has detected that the water inside the system has become dangerously hot or the water pressure is too low, causing it to shut down to prevent internal damage.

High Engineer only £150-350

Parts commonly replaced

  • Pressure relief valve
  • Central heating pump
  • Primary flow sensor
  • Heat exchanger
Showing 11–20 of 26
E 00

Your boiler has detected a flame at the wrong time and has shut down as a safety precaution.

Emergency Engineer only £150-300

Parts commonly replaced

  • Flame rectification probe
  • Gas valve
  • Printed Circuit Board (PCB)

Related codes

E 02

Your boiler has attempted to start but failed to light the flame, so it has safely shut itself down to prevent a build-up of unburnt gas.

High Engineer only £150-300

Parts commonly replaced

  • Ignition electrode
  • Gas valve
  • Ignition lead
  • Printed Circuit Board (PCB)

Related codes

E 03

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the filling loop, which is a silver braided hose with one or two valves attached under the boiler.
  2. Gradually open the valve(s) to allow cold mains water into the system while watching the boiler's pressure gauge.
  3. Close the valve(s) tightly once the needle reaches the green zone, usually between 1.0 and 1.5 bar.

Parts commonly replaced

  • Filling loop
  • Pressure relief valve
  • Pressure sensor

Related codes

E 04

Your boiler has detected that it was turned off and back on again while it was already trying to recover from a previous unknown safety error.

High Engineer only £120-250

Parts commonly replaced

  • Main PCB
  • Ignition lead
  • Flame rectification electrode

Related codes

E 11

Your boiler's internal computer has encountered a critical error and needs to be reset or potentially replaced to get your heating and hot water working again.

High Engineer only £250-450

Parts commonly replaced

  • Main Control Board (PCB)

Related codes

E 12

Your boiler has detected that it is dangerously hot and has shut down to protect your home from potential damage.

High Engineer only £150-300

Parts commonly replaced

  • Thermal fuse link
  • Flue overheat sensor
  • Primary heat exchanger
E 18

Your boiler has detected that the water inside it is getting dangerously hot because it cannot move around your heating system properly.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • System filter
  • Heat exchanger

Related codes

E 19

Your boiler has shut down because the water returning from your radiators is too hot, which usually means the water isn't moving through your heating system correctly.

High Engineer only £120-250

Parts commonly replaced

  • Central heating pump
  • System filter
  • Return temperature sensor
  • Diverter valve

Related codes

E 25

Your boiler is struggling to move water around your heating system quickly enough, which is making it overheat internally.

High Engineer only £150-300

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E 28

Your boiler has stopped working because the mechanical part responsible for moving air through the system is failing to spin.

High Engineer only £250-450

Parts commonly replaced

  • Fan assembly
  • Wiring harness
  • Printed Circuit Board (PCB)

Related codes

Showing 21–26 of 26
E 30

Your boiler is struggling to move water around your heating system, causing the water leaving the boiler to be much hotter than the water returning to it.

High Engineer only £150-350

Parts commonly replaced

  • Central heating pump
  • System filter
  • Diverter valve

Related codes

E 31

Your boiler has stopped working because it is unable to accurately read the temperature of the water flowing through it due to a faulty sensor or loose wiring.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC sensor
  • Wiring harness

Related codes

E 32

Your boiler has detected a faulty temperature sensor reading on the pipe that carries water back from your radiators, which prevents it from heating your home correctly.

High Engineer only £120-220

Parts commonly replaced

  • Return thermistor (NTC sensor)
  • Wiring harness

Related codes

E 36

Your boiler has lost the signal from the sensor that monitors your heating water temperature, so it has shut down to prevent overheating.

High Engineer only £120-220

Parts commonly replaced

  • Flow NTC thermistor
  • Wiring harness

Related codes

E 37

Your boiler's temperature-sensing system has lost its connection, preventing the unit from accurately reading the water temperature and safely managing your heating.

High Engineer only £120-200

Parts commonly replaced

  • Return NTC Thermistor
  • Wiring harness

Related codes

E 44

Your boiler has stopped working because the water pressure inside the system has dropped too low to operate safely.

High DIY-safe £80-150

What to check first

  1. Locate the external filling loop, which is a silver braided flexible hose connected between two valves underneath the boiler.
  2. Open the valves slowly to allow mains water to enter the system until the pressure gauge on the front of the boiler reads between 1.0 and 1.5 bar.
  3. Close both valves tightly to prevent over-pressurisation and check the boiler display to see if the fault has cleared.

Parts commonly replaced

  • Pressure relief valve
  • Filling loop
  • Pressure sensor